General terms

GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF TOURIST SERVICES BY

“Аrktictopia – Your Sunny House”

1. General information

Your Sunny House, UID 31497339

Website: https://arktictopia.com/;

Administrative address: Kyromossvägen 415, Vöyri, Pohjanmaa, 66600, Finland

E-mail: enjoy@arktictopia.com

ysh.vaasa@gmail.com

Phone: +358503524469

Аrktictopia – Your Sunny House has concluded a Travel Operator’s Liability Insurance, Policy No. SP6097021.1.2 , valid until 09/11/2025

Reservations

2.1. Bookings for participation in the programs of Your Sunny House Ltd. are made on the website of Your Sunny House Ltd. www.arktictopia.com, by e-mail: enjoy@arktictopia.com or over the phone: +358503524469

2.2 The reservation shall be deemed confirmed after conclusion of the Tourist Service Contract (The Contract) and payment of the deposit due, in accordance with the current General Terms and Conditions and as provided for in the Contract.

2.3. The reservation becomes valid after payment has been made by means of a deposit of 50% of the program cost or payment of the full amount, unless otherwise stipulated in the Tourist Service Contract.

2.4. Before making a booking, each Traveller should read these General Terms and Conditions.

Payment method and payment period

3.1 Prices and method of payment:

3.1.1. Prices for each program include only those services described in the program.

3.1.2 Payment is made by bank transfer only.

3.1.3 Payments by bank transfer are to be made to the Tour Operator’s bank account specified herein:

IBAN: FI2379977991149654

BIC: HOLVFIHH

Currency: EUR

Holvi bank

Holder: Your Sunny House

3.1.4 For each program it is explicitly described what the program price includes. In cases where the Tour Operator provides information on prices for services that are NOT included in the total package price (e.g. prices for museum entrances, meals, ticket prices, etc.), it should be borne in mind that these prices are indicative and the Tour Operator is not bound by their accuracy.

3.1.5 An increase in the price of the package of less than 10% of the total price of the package shall be deemed to be insignificant and shall not be grounds for cancellation.

3.1.6 In cases where the Tour Operator increases the price of the tour package by more than 10% of the total price of the tour package, the Traveler shall notify the Tour Operator in writing of his/her decision within 3 days of receipt of the notification, by:

1) accepting the increase in the package price, paying the amount due for the difference and signing an additional written agreement/addendum to the Tourist Service Contract in relation to the price increase;

or

2) withdraw from the tour Tourist Service Contract and be refunded the amount paid by him/her to date within 14 days as of the date on which the Tour Operator has received the withdrawal notice, except for any non-refundable expenses already incurred by the Tour Operator in respect of ticket bookings, accommodation, visas, insurance policies and other pre-paid expenses.

3.2 Amount and terms of payment:

3.2.1. Deposit. A booking is valid upon payment of a deposit of at least 50% of the program cost within 3 working days of receipt of confirmation of availability from the Tour Operator, or immediate payment where the time to the event date is shorter than this period.

3.2.2 Final Payment. If the deposit is not paid within the specified period, the reservation is cancelled. Payment of 100% of the package cost shall be made within the following terms:

3.2.2.1 For programs with a duration of 1 to 3 days: within 5 calendar days from the date of departure;

3.2.2.2 For trips abroad: аt least 20 calendar days before the departure date, unless otherwise stated;

Rights and Obligations of the Parties

4.1 Rights and Obligations of the Tour Operator

4.1.1 The Tour Operator undertakes to perform the travel services paid for by the Traveller. The Tour Operator shall be fully responsible for the quality of all travel services included in the program in accordance with the terms of the Tourist Service Contract.

4.1.2 In the event that the Tour Operator makes a significant change to any of the material provisions of the Tourist Service Contract (within the meaning of the local Tourism Act), it shall notify the Traveller in writing within 3 days of the change occurring, . Acceptance of the changes shall be evidenced by signing an additional agreement to the contract/ annex. If the Traveller cancels the trip, he/she is obliged to do so in writing, by e-mail, within 3 days of receiving the notification from the Tour Operator. The Tour Operator shall reimburse the Traveller for the amounts paid by him/her under the Contract within 14 days from the date of receipt of the cancellation notice, except for any non-refundable expenses already incurred.

4.1.3 The Tour Operator has the right to cancel the trip if the required minimum number of participants or other unforeseen circumstances are not reached. In such cases, the Tour Operator shall not be liable for the non-fulfillment of the Tourist Service Contract, and shall refund to the Traveller all sums paid, excluding that part thereof for the actual costs incurred (cancellation fee for insurances taken out in the name and on behalf of the Traveller, fine for returned air tickets for scheduled flights, in accordance with the rules of the airline concerned, visa fees, etc., requested at the Traveler’s request and paid in advance for additional services, which are paid to third party contractors of the Tour Operator and are not refundable under the rules of these third parties).

4.1.4 The Tour Operator shall have the right to terminate the Tourist Service Contract unilaterally, without penalty, in the event that the Traveller fails to make payments within the agreed time limits and thus shows bad faith in the performance of his/her obligations. The payment made shall be evidenced by a payment document. If the Traveller has paid a deposit but has not made payments up to the full amount of the total price of the trip within the established time limits, the deposit shall not be refunded.

4.1.5 The Tour Operator has the right to replace the hotel/accommodation with one of the same or higher category, without changing the total price paid by the Traveller, in cases of duplicate booking, closure of the hotel/accommodation or inability of the hotel to accept the tourists.

4.1.6 The Tour Operator reserves the right to change the time of departure, place of departure and time of arrival, including in the event of a change of carrier or the occurrence of other objective reasons (meteorological or technical reasons) that require it, notifying the Traveler in a timely manner. The Tour Operator shall not be held liable in the event of flight schedule changes or cancellations, but shall cooperate fully to resolve the case.

4.1.7 The Tour Operator shall not be liable to compensate Travellers who have opted out of the consumption of particular services or have deviated from the program of their own accord, and for this reason have missed some or other services of the previously agreed program. The Tour Operator does not compensate Travellers for expenses outside the tour package. The Tour Operator shall not bear any costs related to the consumption of food and beverages beyond those specified as included in the Tourist Service Contract.

4.1.8 The liability of the Tour Operator in case of inaccurate performance of the Contract shall be up to the amount of the difference between the price of the service agreed in the Contract and the service actually provided.

4.1.9 The Tour Operator has the right at any time during the trip to unilaterally refuse to provide part of the services included in the package, without penalty or compensation, in the event that the Traveller by his behavior creates a serious risk to the safety or comfort of other Travellers, employees or co-contractors. In this case, the Tour Operator shall not be liable to refund any sums paid by the Traveller under the Tourist Service Contract if such sums have been paid to third party counterparties of the Tour Operator and under the rules of such third party counterparties the relevant sums are not refundable, and shall be entitled to compensation for any damage caused to it by the Traveller’s misconduct.

4.1.10 The Tour Operator shall not be liable for fines and other penalties imposed on the Traveller by authorised persons in the Host Country for offences committed by the Traveller such as littering in an unauthorised place, smoking in a public place, indecent appearance and/or behavior, failure to observe traffic regulations and the like.

Rights and obligations of the Traveller

5.1 The Traveller undertakes to pay in full and within the terms set out in the Tourist Service Contract the cost of the travel services.

5.2 In the event that the Traveller fails to make payments within the established time limits, the Traveller shall be deemed to have wished to terminate the Contract with the resulting consequences in accordance with the provisions of these General Terms and Conditions.

5.2.1 The Traveller shall be entitled to compensation equal to the value of the deposit provided in the event of a total breach of Contract by the Tour Operator through no fault of the latter.

5.2.2 The Traveller is obliged to notify the Tour Operator immediately in the event of any change of address, personal document number or method of communication specified in the Contract (telephone, e-mail, etc.). Otherwise, any adverse consequences resulting from the Traveler’s inaction shall be borne by the latter and the Tour Operator shall be released from any liability.

5.2.3 The Traveller shall comply with the laws of the country to which he is travelling. In the event of non-compliance, the Tour Operator shall not be liable for the consequences, costs and formalities arising from non-compliance with local law, as well as any obstacles and complications to the Traveller’s return to Bulgaria. In case of accidents and damages caused to hotels, vehicles, third parties, etc. by the Traveler, the latter is obliged to reimburse on the spot the damages caused and established.

5.2.4 The Traveller who intends to travel and stay in countries with increased risk of infectious diseases is obliged to undergo appropriate prophylaxis in accordance with international medical requirements.

5.2.5 The Traveller is obliged to provide the necessary identity documents with the appropriate validity for travel outside the country – an identity card with a validity period until the end date of the trip or an international passport with a validity period of 6 months from the end date of the trip.

5.2.6 For persons under the age of 18 travelling without one of their parents, a copy of the birth certificate and a notarized declaration of the child to leave the country is required.

Child rate applies to children between the ages of 0  – 12 years old, unless otherwise mentioned in the description of the services. Young infants (under 4 years old) participating in the programs must be declared at the moment of booking and may be refused for safety reasons. In general, young infants are not recommended on any tour / package offered. “Arktictopia” reserves the right to refuse, even at the last moment, the participation of any infant for safety reasons or for the comfort of the rest of the group. In this case, we will issue a full refund of the infant fee and of the adult participant who will have to stay with the infant.

5.2.7  Travel Insurances: Participants are required to have their own insurance to take part on any tour provided by Arktictopia. The insurance should cover snow adventure sports, impossibility to travel, damages and harms caused to others, and any other unexpected costs. EU, EEA and Swiss citizens, who have a valid European Health Insurance Card (EHIC) are entitled to medical services in Finland while visiting here. It will be provided in accordance with the legislation of Finland.

5.2.8 The Traveller;

5.2.8.1 A third party unrelated to the provision of the travel services included in the Tourist Service Contract, which could not have been foreseen or prevented;

5.2.8.2 Force majeure and extraordinary circumstances;

5.2.8.3 In the event that the Traveller voluntarily cancels his/her trip during its duration, all additional costs, including transport costs, shall be borne by the Traveller. In this case, the Traveller shall have no claim against the Tour Operator for reimbursement of any part of the cost of the services requested but not used.

5.2.8.4 The Traveller is obliged to observe the announced departure times and to appear in a condition and appearance that allows him/her to participate in the trip and that does not cause inconvenience to other tourists, the employees of the Tour Operator and its contractors. In the event that, due to the above reasons, additional costs are incurred by the Traveller or the Tour Operator, these shall be borne in full by the Traveller. Any costs incurred by the Traveller due to delay or non-appearance and subsequent missed departure of a bus, plane, ship, train or vehicle, as the case may be, shall be borne entirely by the Traveller, irrespective of the reason for the delay.

5.2.8.5 The Traveller is required to provide the Tour Operator with information about his/her health condition in case he/she suffers from chronic or congenital diseases that may endanger his/her life/health during the journey, which information shall be provided in writing to the Tour Operator at the time of booking for the specific program.

5.2.8.6 Taking into account the specifics of each individual program, the Tour Operator has the right, at its discretion, to refuse the Traveler’s inclusion in the trip.

5.2.8.7 In the event that the Tour Operator is not notified within the time and in the manner specified herein and in the event of an incident related to a chronic or congenital condition of the Traveller, the Tour Operator and/or its contractors shall not be liable.

5.2.8.8 Notwithstanding the notification to the Tour Operator of the existence of a chronic or congenital condition of the Traveller, and in the event that the Traveller expressly declares in writing his/her willingness to participate in a particular program at his/her own risk, the Traveller undertakes to declare in writing that any risks to his/her health and life, if any, are entirely at his/her own expense and the Tour Operator and/or its contractors shall not be liable in any way whatsoever in the event of any deterioration in his/her health and/or death during the tour.

Cancellation

6. In the event of cancellation of the trip and termination of the Tourist Service Contract by the Traveler, the Tour Operator shall charge the cancellation fees specified in this Article, namely:

• cancellation fee of 100% if booking is cancelled 24 hours or less before the event,
• cancellation fee of 50% if booking is cancelled 2 days before the event,
• cancellation fee of 10% if booking is cancelled 3-5 days before the event.

7. Program changes

The Tour Operator reserves the right to make changes to the program for reasons beyond the Tour Operator’s control (unforeseen changes to flight/ferry schedules, opening hours and availability of places at tourist sites or in the event of natural circumstances).

8.2 Cancellations

8.2.1 The Tour Operator reserves the right to cancel the trip when the minimum number of tourists enrolled for the program is not reached. In this case, the Tour Operator shall not be liable for the non-performance of the Tourist Service Contract, and shall refund to the Traveller all sums paid, excluding that part of them for the actual costs incurred (cancellation fee for insurance policies taken out on behalf and at the expense of the Traveller, fine for returned air tickets for scheduled flights, in accordance with the rules of the airline concerned, visa fees and other additional services requested by the Traveller and paid for in advance, which have been paid to third party contractors of the Tour Operator and are not refundable under the rules of such third parties).

Special requirements for tourists

9.1. For all programs Travellers are prepared with appropriate clothing and equipment depending on the season in which the program is organized and according to its specifics.

9.2 By the act of signing up for a program, Travellers declare that they are healthy, without medical complaints and that their health condition allows them to participate in the program.

9.3 I will not make individual decisions concerning the route without the knowledge of the guide.

9.4 I undertake to follow the instructions and observe the safety measures

9.5 I agree that the organizers and other participants in the event shall be exempt from liability for my death, disability, physical injury, material damage, theft of property, etc. which may befall me during the event or on the way to the venue.

9.6 I hereby give my consent to receive medical treatment for any injury, trauma or illness during the event.

Other conditions

10.1 These terms and conditions have been prepared in accordance with the Tourism Act and Finish legislation.

10.2 All disputes concerning the performance of these General Terms and Conditions and the Tourist Service Contract shall be settled by mutual agreement of the parties. In the event that an agreement cannot be reached, the dispute shall be settled by the court.

10.3 The Tour Operator guarantees that the personal data provided by the Traveller are protected in accordance with the applicable provisions of Finish legislation, are processed only in connection with the execution of the Tourist Service Contract and are stored in accordance with the regulatory requirements.

10.4 The General Terms and Conditions are an integral part of the Tour Operator’s Contract.